Transform Your Agency into a Staff Retention Powerhouse

Conference Agenda
Thursday, July 19, 2007

8:00a.m. – 9:00a.m. – Registration & Continental Breakfast

You’ll get a jump-start on the program with two highly focused, interactive workshops where you’ll get a real workout to tackle your toughest staffing problems!

9:00 a.m. – Noon How to Create a Strategic Plan for Recruitment & Retention
Cleve Adams

In this extended workshop session, you’ll create a practical, actionable and customized strategic plan for your agency’s recruitment and retention efforts that you can use, expand and adjust throughout the conference. Put pen to paper with longtime health care HR executive Cleve Adams, now head coach at Maximum Acceleration, a professional training program, who will walk you through a variety of work sheets – from an R&R SWOT analysis to a mission statement, core strategy and action items – to help you develop an R&R plan that’s guaranteed to yield immediate results at home, particularly in retaining your best staff amid stiff competition. You not only walk away with a strategic plan ready for implementation, but Cleve will also analyze the key HR policies and forms every agency needs, offering guidance on how to sharpen them to win staff buy-in and ensure maximum utility.

Sample HR policies and forms

Noon – 1:00 p.m. – Lunch

1:00 p.m. – 4:00 p.m. – How to Motivate & Retain Staff through Effective Use of Data
Celeste Roberson

Put the power of data in the hands of your clinicians – helping them develop in the field rather than the conference room – and watch your agency’s retention soar! In this hands-on workshop, you’ll discover how to use data to coach staff rather than as a disciplinary tool, from consultant Celeste Roberson, senior partner with Roberson, Muck & Associates, LLC, who will unveil formulas to build performance benchmarks you can put to work immediately. Take home detailed answers on how to measure the number of quality daily visits staff can perform… use technology to adjust workflow measures and lift staff satisfaction (hint: you can coach nurses to identify OASIS conflicts before submitting the RAP)… perform a productivity impact analysis, including new ways to measure FTE levels… marry payroll and visit data to analyze performance and calculate “productive hours”… and uncover ways to impact retention through incentive programs.

Productivity Standard & Staffing Calculator

4:00 p.m. – 5:00 p.m. – Speed Networking
You’ll learn more about your peer agency professionals and the solutions that are working for them in this progressive networking session than you could at 10 cocktail parties! You know the drill (heard of “speed dating”?).

5:00 p.m. – 6:30 p.m. – Reception
Now you can relax a bit and talk about the insights you got from the day’s program with your fellow attendees, presenters and staff.

Friday, July 20, 2007

8:00a.m. – 8:30a.m. – Continental Breakfast

8:30 a.m. – 9:45 a.m. – How to Hire for Maximum Retention — Innovative Recruitment Methods

Is your agency not attracting candidates? Are your best employees leaving for another agency? Discover recruitment and retention policies to hire dynamic staff for your agency and watch retention soar. Michele Scanlan, director of human resources for Home Nursing Agency, will explore how innovative recruitment and retention strategies will increase your candidate pool, decrease turnover, and make your agency an employer of choice in your region. Plus, you’ll get her proven strategies on how to leverage licensing lists for the highest direct mail impact, think outside the box in recruiting and retaining top talent in today's tight labor market and increase employee satisfaction.

take home tools

Sample customized postcards and help wanted ads

10:00 a.m. – 11:15 a.m. – How to Keep Your Agency’s R&R Practices Safe from Legal Threats
John Gilliland

Most of your patients prefer female caregivers so that’s who you recruit. It only makes sense, right? But that practice can land your agency in legal hot water, and it only takes one disgruntled applicant to turn up the heat. Giving your employees bonuses for referring new hires is another common R&R strategy that could be an expensive legal problem if you don’t comply 100% with wage and hour laws. Experienced home health attorney John Gilliland, partner, Gilliland, Markette & Milligan, pinpoints the most common recruitment and retention practices that get home health agencies into trouble and shares his hard-earned tips to hire and keep staff without risking lawsuits or government enforcement action.

take home tools

Pre-Employment Inquiry Guide

11:15 a.m. – 12:30 p.m. – How to Calculate and Use Productivity to Boost Retention and Control Costs

Productivity standards are more than a benchmark for Baptist Home Health Care – they’re the way this home health agency keeps its turnover rate low and costs under control. Get the details from Baptist administrator Lisa Kidd on how this hospital-based agency uses a unit-based productivity system to reward salaried staff for work over-and-above fulltime hours and quickly identify problem areas or staff. You’ll find out:

How the agency developed the system and got manager and staff buy-in;
How it manipulated its current computer system into measuring and tracking productivity with no additional software purchase; and
Why it is important to track productivity by actual visits versus what is scheduled.

You’ll also discover the other strategies Baptist uses to achieve its impressive staff loyalty and high retention, all of which are applicable to both freestanding and hospital-based agencies.

12:30 p.m. – Adjourn

Register your senior administration, nursing, operations, QA and HR management teams for this one-of-a-kind workshop today – and watch your recruitment and retention rates soar! REGISTER NOW